Every customer message answered — even at 2 AM
An AI agent that handles customer care on WhatsApp and your website. It answers the repeats, books when needed, and passes the hard cases to your team — all in one inbox with ChatSource.
Sound familiar?
Most businesses lose customers not because the service is bad — but because nobody replied in time.
Messages after hours
Customers text at night and on weekends. By morning they've already booked somewhere else.
Same questions, every day
Hours, prices, location, "are you open?" — your team types the same answers again and again.
Too many apps
WhatsApp on one phone, Instagram DMs somewhere else, website chat in another tab. Messages get missed.
Customer care that actually works
Not a generic chatbot. An agent trained on your business that knows when to answer and when to hand off.
Answers instantly
Prices, hours, services, FAQs — in English or Arabic, on WhatsApp or your website, 24 hours a day.
Books appointments
Checks your calendar, holds the slot, sends confirmation. Your team only sees the booking, not the back-and-forth.
Hands off when it should
Complaints, medical questions, special requests — the agent stops and alerts a human with the full conversation attached.
One inbox for your team
ChatSource puts WhatsApp, web chat, and more in one place. AI handles repeats; your staff replies when it matters.
All messages. One screen.
Your customers message you on WhatsApp, your website, Instagram — ChatSource brings every conversation into one inbox. See what the AI answered, jump in with one click, never lose a thread.
Pricing
Customer care agent + ChatSource inbox. Choose where it runs.
Launch
One customer care agent, one channel. Live in 10–14 days.
- Customer care OR booking agent
- WhatsApp or website chat
- ChatSource inbox (1 seat)
- English or Arabic
- Support 500 AED/month · min. 3 months
Growth
Full customer care + booking, two channels, bilingual.
- Customer care + booking agents
- WhatsApp + website (or Instagram)
- ChatSource — 3 team seats
- English + Arabic
- Calendar sync + human handoff
Operations
Every channel, CRM, repetitive follow-ups. 3–4 weeks.
- Care + booking + follow-up agents
- WhatsApp, web, Instagram, email
- ChatSource — up to 10 seats
- CRM connection
- Priority support: 4 business hours
You always pay separately: WhatsApp / Meta message fees and AI API usage on your own accounts.
Payment: 50% to start, 50% on go-live · 3-month minimum support on all packages (500 AED/month).
Questions
Will it sound like a robot?
No. We train it on your services, prices, and tone. It answers like your best front-desk person — not a generic chatbot.
What if it gets something wrong?
It only says what you've approved. If it's unsure, it hands off to a human with the full thread. You see every conversation in ChatSource.
Why is "our server" more expensive?
We pay for hosting, backups, and uptime. You get one bill — no VPS to manage. "Your server" is cheaper because you rent the server yourself (~200 AED/month).
How fast can we go live?
Launch packages are typically live in 10–14 days. WhatsApp Business verification is usually the slowest step — we guide you through it.
Book a free 20-minute audit
Tell us how customer messages work today. We'll show you what the agent would handle — and what stays with your team.
mohammadalfnish@hitouae.comOr WhatsApp · +971 56 778 2022